Reassigning pending order releases from the Orders page

You can reassign pending order releases individually or as a batch to other available nodes from the Orders page.

The Orders page displays the orders along with the order status and the nodes to which it is assigned. You can select individual or multiple pending order releases and reassign them to other available nodes.
Important:
  • Only those orders that are assigned to a node and are between Released and Shipped status (but are not yet shipped) can be reassigned. You cannot reassign pending orders that are unassigned.
  • It is recommended that you reassign pending orders to other available nodes for adequate reasons only. For example, if the node is down or the order is at risk of missing a service level agreement.

Procedure

  1. Click Orders > Outbound or Orders > Inbound in the menu.
  2. In the Orders page, select the enterprise and search for the orders that you want to reassign. You can also view all the orders in an enterprise by leaving the Search orders field blank and clicking Search. For more information about searching for orders, see Viewing orders.
  3. From the search results, select the orders that you want to reassign.
    All pending releases in the order will be reassigned.
  4. Click Reassign pending order release.
  5. Determine the method that you want to use to reassign.
    Option Description
    Reassign automatically The system chooses the best node available and reassigns the pending records.
    Reassign manually You choose a node and manually reassign the pending records to the node. If you selected multiple records, you are reassigning all selected records to this node.
    1. Click Select node.
    2. Select the node that you want to reassign the pending shipments or releases to.
    3. Click OK to confirm the node selection.
      Note: To see all nodes across all enterprises, clear the Enterprise field.
    Apply backorder After the records are successfully reassigned, items that are included in the records are set as backordered at the original node until a configured time. The default configured time is 12:00 AM in the node's local time. New orders that include any backordered items will not be assigned to the original node during this time. For more information about configuring the time, see the Back ordered inventory rules section.

    Use this option when inventory or resources are unavailable at the original node. For example, an outage or natural calamity.

    Do not apply backorder Items are not set as backordered and the original node continues to function without change.

    Use this option for scenarios where inventory is available and the node can continue fulfilling orders. For example, an item is pending pick up at node1 but the customer now wants to change to pick up at node2.
  6. Click Reassign.
  7. Some actions might take longer than others to complete. To view the most updated information, you can click the table refresh button (image) on the Order summary page.

    When an order or order line is on hold, there is an icon (Holds icon) to indicate the hold. The icon is shown on the order details summary panel for orders on hold, or the order line details summary panel and order details order lines table for order lines on hold.

Results

The original release is canceled. The associated order lines are reassigned to other available nodes. The order repeats the schedule and release process to create a new release. It might take a few minutes for the system to complete the reassignment. You can check the Orders page to verify that the releases are reassigned. If any of the releases cannot be reassigned, you see an error message with the reason.