Reworking a quote

After a quote has been rejected by a customer, a user can rework the quote.

Sometimes a quote may be rejected by a customer in its current form. For example, a customer may reject a quote because the customer is not satisfied with the price of some of the items in the quote. After a quote is rejected by a customer, if a Field Sales Representative wants to negotiate with the customer further, the Field Sales Representative must rework the quote and make the necessary modifications so that the quote can be presented to the customer again.

Solution

The reworkQuote API is called to change the status of the quote to Created after a user re-works a customer rejected quote.

End-user impact

None.

Implementation

The notes entered when a quote is reworked are saved in the quote using the SAA_QUOTE_REWORKED note type.