Self Service processes for the legacy platform

You can run the processes in Self Service for various tasks.

For detailed instructions on how to start a process, see Viewing and running processes.

Table 1. Self Service processes that can be run by users with the Developer role
Process Description
Export queue details Gets the details of all the queues. Once the process is complete, the queue details are written to a text file and copied to the drop server.
Start servers Starts one or more agent or integration servers. Before you start the process, you can select one or more servers that you need to start. Optionally, you can enable verbose logs. If the servers are started, the status of the process changes to success. If a server fails to start, you can view the report to troubleshoot.
Note: If you want to start two instances of the same server, this process must be run twice.
Stop servers Stops one or more agent or integration servers. Before you start the process, you can select one or more servers that you need to stop. Optionally, you can enable verbose logs. If the servers are stopped, the status of the process changes to success. If a server fails to stop, you can view the report to troubleshoot.
Trigger agent server Triggers an agent server. Specify the agent criteria ID of the agent server that you want to trigger.
Start health monitor Starts the health monitor.
Stop health monitor Stops the health monitor.
Rolling restart of application servers Restarts the Sterling™ Order Management System application server in Pre-production and Production environments.

When you select this process for a Production environment, you must select a reason for the rolling restart of the application server. The reason is saved and is displayed when you view the process report.
Run activator for inventory visibility Enables the Sterling Intelligent Promising Inventory Visibility integration. For more information, see Running activator for Sterling Intelligent Promising Inventory Visibility.
Export application logs Exports the application logs. You can export the logs for all components or a specific component such as agent server, integration server or application server. Optionally, you can export the thread dump by specifying the server name, selecting the target server, and by entering the export server number. The exported logs are copied to the /home/<tenant_code>/logs/<env_name>/oms_logs directory of the drop server. The exported thread dump is copied to the /home/<tenant_code>/threaddump/<env_name>/ directory of the drop server.

You can download the logs or thread dump from the drop server to your local machine.

Extract OMS developer toolkit Extracts the integrated developer toolkit.

Select Containerized developer toolkit. The extracted toolkit is downloaded as a devtoolkit_docker.tar compressed file to the configured path on the drop server.
Import configuration Schedule import process to a future date and time. Import the specified version of the configuration XML. Select the version of the configuration files that you want to import. Retain the default JVM arguments or specify according to your needs. For example, -Xms512m -Xmx1024m. Triggers a rolling restart after a CDT import.
Note: Do not use this process to import the CDT XML files from a lower environment to a higher environment, except when MC environment is on a lower version and QA environment is on a higher version.
Import third Party certificate Imports any third party certificates that are required for integration of IBM Sterling® Order Management System agent, integration, and application server JVMs with the third-party system. For more information, see Importing third-party certificates.
Import tenant certificate Imports tenant server certificates that are required for integration of Sterling Order Management System agent, integration, and application server JVMs with a third-party system. For more information, see Importing tenant certificates.
Export configuration Generates and exports a version of the configuration files. Retain the default JVM arguments or specify according to your needs. For example, -Xms512m -Xmx1024m The version is named by using the date and time when it is created.
Export MQ logs Exports MQ logs to a target server. By default, drop server is the target server.
Upload external configuration XMLs Uploads the configuration data XMLs from an external location (drop server) into the cloud environment. The configuration files must be placed in the /home/<tenantcode>/cdtxmls directory of the drop server before running the process.
Run activator for inventory visibility Run this process to enable the Sterling Order Management System and ISterling Intelligent Promising Inventory Visibility integration.
Reset transaction DB Resets the transactional database by truncating the transaction type tables in the Sterling Order Management System preproduction, development, QA, and master configuration environments.
Load properties to database Loads all the application-provided properties from the file system to the database. You can manage the properties by using the System Management Administrator application.
Load SFDC integration service Loads the factory defaults for Salesforce.com integration. This process activates the event handlers, resource and resource permissions, invoked flows, user and user groups, and so on.
Load optional Db2 scripts

Loads the US postal codes and also creates corresponding region configuration for these postal codes in Sterling Order Management System.

Select the following options to insert postal and region codes:
  • OOB Db2 scripts - Inserts the default US postal codes and region records.
  • Custom Db2 scripts - Inserts custom postal codes and region records.
For more information about custom optional SQL data, see Updating additional SQL data.
Revoke third-party certificate Revokes a third-party certificate. Specify the name of the certificate that you want to revoke.
Fetch install and version info Retrieves the version information of Sterling Order Management System. You can open the report to see the version.
List top 10 largest tables Gets the list of top 10 largest tables from your Sterling Order Management System environment.
Test network connectivity Run this process to test the network connectivity from your Sterling Order Management System environment to a third-party endpoint URL. Before you run the process, you must specify the third-party endpoint URL. A message is displayed that shows whether the process was successful or not. If the process fails, an HTTP error code for the failure is displayed.
Add queue Adds a queue to the queue manager for both the agent and integration components of the IBM MQ server. You must specify a queue name. Optionally, you can choose to specify a queue depth, whether the queue is persistent or not, and the maximum message length.
Delete queue Deletes a queue from the queue manager for both the agent and integration components of the IBM MQ server.
Manage queue Manages a queue. Specify a queue where you want to put messages, browse messages, or view the oldest message. If you choose to put a message, you must enter a message. If you choose to browse messages, you can view the top 100 messages.
Backup and restore OMS Creates a backup of the Sterling Order Management System databases and configurations on the preproduction environment, and restores the backup to another system. For more information, see Resetting the transaction database.
Manual CDT import Manually imports an externally uploaded Configuration Deployment Tool (CDT) artifact into Self Service so that the imported CDT can be used in the import configuration process.