Delivery service and scheduling services pipeline for work orders

From its creation, a work order flows through a set of transactions and statuses until its completion. This chain of transactions and work order statuses is called the DSS (Delivery Service and Scheduling) pipeline.

You can configure the DSS pipeline to meet any special business requirements that you have. However, every DSS pipeline generally begins with the transaction that creates the work order, and ends with a transaction when the work order is completed.

A transaction is an occurrence that needs to be tracked and can call certain actions to be performed. An order status describes what state work order is in.

The following statuses may be used in a DSS pipeline, depending how it is configured within your system:

• Created - the work order is created
• Confirmed - the services in the work order are completed
• Cancelled - the request for services in the work order is cancelled

The following figure shows the default DSS pipeline for Sterling™ Order Management System.