View product details in IBM® Sterling Field Sales

Using Sterling™ Field Sales, you can browse the product catalog and view the details of the product.

1. Log in to Sterling Field Sales.
2. From the application sidebar menu, click Products.
3. The Select Enterprise dialog box is displayed. From the Enterprise drop-down list, select the enterprise that owns the catalog containing the product you want to search for, and click Go.
   Note: The Select Enterprise dialog box is displayed only if you have access to multiple enterprises.
4. The Products home page displays the list of all products. If a product is configurable, the Configure link is displayed adjacent to the product. You can perform the following tasks:
   • To search for a product within the search results, click Search in Results, enter the appropriate keyword, and then click the Search icon.
   • The Browse Categories panel displays the categories and the subcategories that the products belong to, and the number of products available in each category. Click the <category> hyperlink in the Browse Categories panel to view the products under that category.
     Note: The Browse Categories panel displays only the categories as hyperlinks. To view the sub-categories, click the Expand icon.
   • The Narrow By panel displays the attributes assigned to the categories. It also displays the attribute values that are assigned to the products in those categories, and the number of products that have been assigned the attribute value. Click an <attribute value> hyperlink in the Narrow By panel to view the products that have been assigned that attribute value.

     The total number of records retrieved by the search is displayed at the top of the page. If the search results span across multiple pages, the page numbers of the pages that contain the search results are displayed, with the current page highlighted. By default, a maximum of five pages are displayed. Click the <page number> hyperlink to navigate to a page. If the search results are spread over more than five pages, a Previous hyperlink and a Next hyperlink are displayed. Click the Previous hyperlink to navigate to the previous page, and the Next hyperlink to navigate to the next page.

     Note: The Previous hyperlink is disabled if you are viewing the first page, and the Next hyperlink is disabled if you are viewing the last page.
5. To view the details of a product, click the corresponding <short description of product (Product ID)> hyperlink.
6. (Optional) To narrow down the search, perform one of the following tasks:
   • To search for a product within the search results, click Search in Results, enter the appropriate keyword, and then click the Search icon.
   • To search for a product within a category, click the <category> hyperlink in the Browse Categories panel.
   • To search for a product with a specific attribute, click the <attribute> hyperlink in the Narrow By panel.

     As you narrow down the search, your navigation path is displayed as bread crumbs, each of which is a hyperlink. For example, if you narrow down the search by clicking the Desktop category in the Browse Categories panel, and then the 12GB Hard Drive attribute in the Narrow By panel, the bread crumbs will be displayed as Desktop >> 12GB Hard Drive. If you click a bread crumb, the subsequent bread crumbs are no longer displayed. In this example, if you click the Desktop bread crumb, the 12GB Hard Drive bread crumb will no longer be displayed.

7. When you click the <short description of product (Product ID)> hyperlink, you can view the product's description, unit of measure, unit price, and so on. If a product is configurable, the Configurable Product icon is displayed. Additionally, you can view the following information based on the type of product:
   • The Overview tab displays a summary of the product.
   • The Specifications tab displays the attributes and values associated with the attributes, and the physical dimensions associated with the product.
   • The Components tab displays the components of the product.
     Note: This tab is displayed only if the product is a bundle, physical kit, or logical kit. However, this tab is not displayed for a configurable bundle product that does not contain any configurations.
   • The Additional Charges tab displays the multiple price types that are associated to an item. The additional charges that are displayed under is upfront charges, which are immediately billed on order and non upfront charges which are mainly for information purpose.
     Note: The Additional Charges tab is displayed only if you have enabled the multi-price type for an enterprise, created the price type and associated items to the price type in Sterling Business Center.
   • The Cross-Sell tab displays the details of the cross-sell products associated with the product. For example, if a DVD player has been associated with an LCD TV as a cross-sell product, the details of the DVD player are displayed.
     Note: This tab is displayed only if the product has any cross-sell products associated with it.
   • The Up-Sell tab displays the details of the up-sell products associated with the product. For example, if an LCD TV has been associated with a 21'' TV as an up-sell product, the details of the LCD TV are displayed.
     Note: This tab is displayed only if the product has any up-sell products associated with it.
   • The Images tab displays more images of the product.
     Note: * indicates that the field is mandatory.