Documenting the lessons learnt for an opportunity

You can mark an opportunity as Lost if the opportunity no longer serves the necessary purpose, and document the lessons learnt in the context of this opportunity. For example, when an opportunity is still in the Inquiry status, a customer may have purchased the products from another seller. In such a scenario, you may want to mark the opportunity as Lost. When you mark an opportunity as Lost, it is mandatory that you provide a reason for losing the opportunity.

1. Log in to Sterling™ Field Sales.
2. From the application sidebar menu, click Opportunities.
3. The Opportunities home page is displayed. Expand the Search Criteria panel and enter the appropriate search criteria.
4. Click Search. The search results display opportunities matching the search criteria.
   • If only one opportunity matches the search criteria, the Opportunity Details screen is displayed.
   • If multiple opportunities match the search criteria, the list of opportunities is displayed in the search results. Click the corresponding Opportunity Name hyperlink. The Opportunity Details screen is displayed.
5. Click Mark as Lost.
6. The Mark as Lost screen is displayed. Perform the following steps:
   • From the Loss Reason* drop-down list, select the reason code you want to use. The reason code is used to determine the reason why the opportunity is being marked as Lost, for example, Project Canceled, Project Delayed, Competitor Price, and so on.
     Note: The loss reasons are not displayed by default. For information about configuring loss reasons, see Configuring an opportunity document's lost reasonConfiguring an opportunity document's lost reason.
   • In the Add Note box, a note is displayed by default. Modify the note or enter additional notes, as required. For example, you can enter notes to elaborate on why you lost the opportunity, whether you lost the opportunity to a market competitor, and so on.
     Note: * indicates that the field is mandatory.
7. Click Save.
   The Opportunity Details screen is displayed, with the status of the opportunity changed to Lost.

   Note: When an opportunity is marked as lost, the inventory reservations made for it's primary quote are cancelled.