Work order creation

A work order in Sterling™ Order Management System captures the activity required to perform a service.

A work order is created using one of the following methods:

• Manual creation - A user initiates a request using the Work Order Console for repackaging, UOM conversions, labeling, or dekitting.
• Automatic creation based on Inventory levels - A request is issued by the inventory monitor in Sterling Order Management System upon minimum or maximum levels being reached for a SKU.
• Automatic creation based on an order - A request issued by a sales order for an item on the order. This typically occurs for made-to-order or made-to-customer items.

When a work order is created, it consists of one or more of the following types of services:

• Kitting Service - Assembling components for a kit item
• Dekitting Service - Disassembling a kit item. This may be done to acquire an individual component to complete another order.
• Compliance Service - DSS (Delivery Service and Scheduling) services that should be performed to supply an item to a specific buyer for made-to-customer orders.
• Inventory Change - Converting inventory from one UOM to another.
• Provided Service - Service executed at a customer site.
• Delivery Service - Service executed for product delivery to the customer site.

One or more services can be included in a work order, and have a sequence number assigned which indicates the order in which they should be performed. Each service can contain one or more service activities, which specifies the category of activity, such as Assemble Components, Apply Logos, or Pack Components. Provided Services are not combined with other services.