IBM Sterling Order Management System Essentials Edition

IBM Sterling Order Management System Essentials Edition provides an introductory omni-channel IBM Sterling Order Management System service. It is designed to include foundational order management capabilities to augment existing e-commerce initiatives or to launch new omni-channel initiatives. This edition has a smaller, standardized set of core features that offer less complexity in project choices by using standardized configuration templates.

Features

  • Order Routing

    Aggregates, manages and monitors orders in support of simple omni-channel operations. Sourcing rules control routing of orders across the extended enterprise. Provides an order routing engine to govern and monitor the order through its lifecycle as it is created, scheduled, fulfilled and invoiced.

  • Inventory Visibility

    Consolidates inventory information from multiple systems, generating a single view of supply and demand directly connected with order fulfillment. Provides support for inventory availability inquiries and reservations from selling channels.

  • Scheduling

    Provides configurable rules to control the processing of the order taking into consideration, supply constraints, product constraints and your business constraints.

  • Returns

    Provides simple return creation, return approval, return disposition and refund processing.

  • Operational Reporting

    Provides reporting capabilities against the transactional Cloud Service data for day to day operations using IBM Cognos Analytics on Cloud

  • Order Hub

    Provides a user interface that fulfillment and order management professionals can use to manage their fulfillment network. You can use Order Hub to view extensive details about nodes and orders and perform various actions such as change the node capacity and reassign pending order releases to other available nodes. You can also view details about items and SKUs and perform various inventory actions such as move inventory across nodes, adjust safe stock, and set fulfillment options.

Solution details

IBM Sterling Order Management System Essentials Edition is the introductory product for IBM Sterling Order Management System service. IBM Sterling Order Management System Essentials Edition is a software as a service (SaaS) product, which is designed for organizations that are looking for foundational order management capabilities to augment their existing e-commerce initiative or to launch a new omni-channel initiative. Organizations benefit from a smaller, standardized set of core features that offer less complexity, predictable outcomes, and operational efficiencies.

Included in IBM Sterling Order Management System Essentials Edition:
  • Product features. A set of functional capabilities for inventory availability, order routing, order scheduling, order returns, and order search and archival.
  • Service features. A set of features for two SaaS environments (production and test), support for limited service requests and data storage options.
  • Add-ons for product and service features: Add-ons allow organizations to tailor IBM Sterling Order Management System Essentials Edition to meet their specific implementation requirements.

Tools and capabilities

Sterling Order Management System has the following tools and capabilities:
  • IBM® UrbanCode® Deploy Selfserv tool: This tool is set up and configured by IBM to enable you to complete administrative tasks and deploy changes for your IBM Sterling Order Management System environment, in a self serve manner, without the need to open service requests with IBM.
  • Self Service: Self Service is set up and configured by IBM. It provides your organization's administrators and developers with a web-based user interface, which they can use to complete various tasks for administering, troubleshooting, and updating your environments.
  • Developer toolkit: Using the developer toolkit, you can set up an environment on your local machine with a one-to-one mapping between your local machine contents and your IBM Cloud environment. You can use this developer toolkit environment to create and test custom extensions for your applications, before you package and deploy your extensions into your cloud environments.
  • Configuration deployment tool: Is a utility that you can use to extract the configuration data from one environment in the form of XMLs and import this data into another environment.
  • Sterling Order Management System supports integration with external systems using WebSphere MQ and RESTful APIs.

Environments

Category Standard product includes
Production environment
  • An environment where the final application is deployed and service is made available to the user.
  • This environment has 24 x 7 IBM Support.
Quality Assurance environment
  • An environment where you and your implementation team perform quality assurance testing and user acceptance testing (“UAT”).
  • Additionally, you and your implementation team perform integration and scalability tests in this environment.

Security

IBM Sterling Order Management System service follows IBM's data security and privacy principles for IBM SaaS which are available at http://www.ibm.com/cloud/data-security and any additional terms provided in this section. Any change to IBM's data security and privacy principles will not degrade the security of the IBM Sterling Order Management System service.
  • Security Features and Responsibilities

    The IBM Sterling Order Management System service implements the following security features:

    The IBM Sterling Order Management System service does encrypt content during data transmission between the IBM network and the endpoint networks or machines depending on the protocol used. IBM recommends, but does not require, that the data is protected through file-level encryption while at rest, unless it contains Personally Identifiable Information (PII), in which case it must be encrypted. You are responsible for ensuring transfer of content is using a secure protocol (as an example SFTP) while transmitting data.

  • Payment Card Industry (PCI) Account Data

    The IBM Sterling Order Management System service is not intended for storage, transmission or processing of PCI Account Data. To limit the risk of exposure, PCI Account Data should be re-directed, punched out using an iFrame, or other technology which passes the PCI Account Data from the Client's browser directly to the PCI compliant payment provider.

    If necessary, the IBM Sterling Order Management System service will permit PCI Account Data to traverse the network and be processed on server images within the DMZ and Application tier. The PCI Account Data may be processed in memory and forwarded to your payment provider, but is not permitted to be transferred to the database, or written to any file system on any device with the IBM Sterling Order Management System service.

    IBM will comply, for the duration of the subscription, with the Payment Card Industry Data Security Standard (PCI DSS) for those controls that are managed by the IBM Sterling Order Management System service. The applicable controls will be documented through a Self-Assessment Questionnaire for Merchants Version D (SAQ D), which contains an Attestation of Compliance (AOC), or through an appropriate reporting method as specified by the PCI DSS.

Monitoring

IBM provides the following monitoring designed to assess the IBM Sterling Order Management System service from the physical hardware's health to the performance of the service:
  • Cloud Infrastructure Monitoring

    Monitors the health and well-being of the cloud infrastructure platform

  • Application Monitoring

    Monitors the health and well-being of the Application

  • Synthetic Monitoring

    "Simulated user click" to monitor the health and well-being of Extensions running in conjunction with the Application.

Infrastructure and support

Case management is available for support requests. IBM Sterling Order Management System Software Support engages the appropriate implementation team for any issues with customizations.

Other related solution features

  • Legacy platformIBM Configure, Price, Quote Service

    IBM Configure, Price, Quote Service, simplifies challenging selling processes by automating the configuration, pricing and quoting of complex products, services, and bundles. This streamlined sales process guides customers, sales teams, call center representatives and partners in selecting and validating the right products and services.

  • IBM Call Center for Commerce Service

    IBM Call Center for Commerce Service, offers better customer service and support experience. The customer service representative (CSR) can use the same buying experience that customers use to provide customers with assistance for site activities, for example, assist customers to manage their cart content and assist with the checkout process. As a part of the buying experience, the CSR can look up customer accounts and orders, and help customers with their account management.

For more information

To learn more about the IBM Sterling Order Management System Essentials Edition service, contact your IBM sales representative.