If required, users can override standard behavior, using a variety of UI controls, APIs, transactions, and user exits. Access to these manual activities can be controlled through permissions configuration.
Using manual interventions, customer service representatives can create credit memos for refunds and debit memos for charges. Manual authorization and charge requests can also be made. Orders can be put in a payment held status and then released to continue processing. New payment methods can be added as needed. Existing payment methods can be suspended and re-activated. If the payment method is suspended, all the other open authorization and charge requests created for this payment method are closed, and no new authorization or charge requests are created for this payment method.