View more details about a particular service request, delivery request, or pickup
request.
Actions
The following actions are available from the Actions menu. Some
actions might not be displayed or might return an error because the action is either controlled by
user group permissions or by modification rules. For more information, see Administering user group permissions and Defining modification rules.
Options that are available from the Actions menu
| Action |
Description |
| Add line |
Associate order lines to this request. For example, for a delivery request, you can add the
item to deliver. |
| Cancel request |
Cancel the request. All appointments that are associated with this request are also
canceled. |
Summary
Description of fields
| Fields |
Description |
| Order number |
The unique identifier of the order. |
| Item ID |
The service item ID. |
| Description |
The description of the service. |
| Appointment |
The date and time of the service. |
| Line number |
The line number of the service. |
| UOM |
The units of measure in which the service is calculated. |
| Ship node |
The node from which this service is carried out. |
| Status |
The status of the service request. |
| Line quantity |
The quantity used to measure the service. If the request is not associated
with a product line, you can edit the quantity by entering a new value and clicking Save.
|
| Document Type |
The document type that is associated with the service request. |
Charges and taxes
Description of fields
| Fields |
Description |
| Extended price |
The total of quantity multiplied by unit price. |
| Option price |
The price of any additional options that were added to the service. |
| Discount |
The discount price applied to the associated line. |
| Charges |
The total charges applied the associated line. |
| Tax |
The total taxes applied to the order line. |
| Totals |
The total amount of the associated line after applying charges and taxes. |
Options
The Options table displays only when a provided service has any
optional services available, such as clean up or old appliance removal.
Description of fields
| Fields |
Description |
| Option ID |
The option ID. |
| Description |
The option description. |
| Quantity |
The quantity of the option. |
| Price |
The option price. |
Ship to
Description of fields
| Field |
Description |
| Ship to |
The address at which the service will be carried out. |
Associated order lines
Description of fields
| Field |
Description |
| Line number |
The order line item line number. |
| Item ID |
The order line item ID that is associated with this request. |
| PC |
The item classification such as first quality, second quality, or finished good. Orders are
placed for a particular classification. |
| UOM |
The order line item unit of measure. |
| Description |
The order line item description. |
| Line quantity |
The quantity of the order line item. |
| Total amount |
The order line item monetary total amount. |
| Status |
The current status of the order line. |