Adding or removing service tools to a service work order

Some service work orders may require special tools such as a ladder or a tool kit to perform the service. Sterling™ Order Management System lets you associate one or more service tools to a service work order. The task assumes that a service work order has already been created. Service tools can be added to the service work order before the appointment, as a planning activity, or afterwards, to keep track of which tools service work orders generally require.

About this task

This can be done in the following steps:

1. Search for a service work order.
2. View service tools for a service work order.
3. Add or remove service tools for a service work order.