What's new in Self Service

August 2025

Enhanced firewall policy

You can now create firewall rules using domain names with TCP or TLS protocols, including support for SFTP over port 22. This enhancement makes it easier to connect to cloud services like Azure SFTP that use dynamic IPs and automatically handles DNS resolution for reliable connectivity. For more information about firewall policies, see Managing firewall policies.

July 2025

New Self Service AI agents

This release introduces a powerful suite of IBM® watsonx™-powered AI agents. The AI agents deliver proactive support with real-time insights to administrators. Using advanced natural language processing, these agents interpret prompts and queries to run tasks, making it easier to monitor and manage systems and perform analytics in SaaS environments.

To learn more about the Self Service AI agent capabilities, see Self Service AI Agents.

Access and explore the Self Service AI agents in a free private preview program. As a program participant you get early access to unreleased IBM features, share your insights, and partner with us to shape the future of AI agent-powered support. To participate in the private preview program, see IBM Sterling Order Management AI Agent private preview.

Note: The private preview is designed for IBM Sterling Order Management System SaaS customers today, with plans to extend support to on-premises environments in the future.

Enhanced Self Service for Sterling™ Order Management System alerts

You can now create or update the Sterling Order Management System functional alerts from Self Service. For more information, see OMS alerts.

March 2025

Enhanced the Sterling Order Management System to provide new OpenID Connect (OIDC) provider - Microsoft Entra

IBM Sterling Order Management System now provides support for OpenID Connect (OIDC) provider Microsoft with the Microsoft Entra products.

February 2025

Support to activate logs replication to OpenSearch

The users with non-production developer and organization administrator roles can enable pushing the application logs to OpenSearch in non-production environments. For production environments, the log replication is always enabled. The log replication feature helps you to view and search log statements that are generated by customization and deployed on an environment, without having to export logs.

For more information, see Activating logs replication to OpenSearch.

January 2025

Embed Sterling Call Center in an iframe

You can now embed the Sterling Call Center next-generation application in an external application by using an iframe if the Sterling Call Center application and the external application use the same OpenID Connect (OIDC) provider. For more information, see Embed Sterling Call Center next-generation in an iframe.

September 2024

Preview containerized developer toolkit with Java™ SDK 21

Because the support for Java SDK 8 will be withdrawn soon, a preview developer toolkit with Java SDK 21 is available for Sterling Order Management System environments. Ensure that you download the preview developer toolkit with Java SDK 21 and start testing your existing customizations. For more information, see Downloading the preview containerized developer toolkit with Java SDK 21 on the next-generation platform.

July 2024

Commands for Configuration Deployment Tool (CDT) actions

The command-line interface (CLI) provides new commands to complete various Configuration Deployment Tool (CDT) actions, such as generate sample, list, download, upload, import, and export. For more information, see Commands for Configuration Deployment Tool (CDT) actions.

IBM MQ alerts

To monitor queues in your environment, you can create IBM MQ alerts in your production environments and set thresholds and conditions for the metrics that you want to monitor. When an alert is violated, you can sign up to receive email notifications. To configure any existing alert, contact your system administrator. For more information, see Creating and editing IBM MQ alerts.

June 2024

Server performance profile is changed to Balanced for nonproduction environments

To maximize the number of agent and integration server instances on development and quality assurance environments, the profile is automatically set to Balanced on creation or modification of the server configuration. For more information, see Configuring servers on the next-generation platform.

Generating access tokens

You can generate access tokens to grant functional and nonfunctional users access to the Self Service command-line interface (CLI).

For more information, see Accessing tokens. A functional user is a new user type available who automates processes by using the CLI. For more information, see Creating functional users and assigning roles.

Monitoring dashboard chart widgets

Chart widgets limit the number of series that are displayed to 50. This limitation reduces the impact of the widgets on your browser.

Sorting in a chart legend is from the highest to the lowest values that are based on a series.

May 2024

Environment Header and Description

Certain users can edit the environment header and description. For more information, see Environments in Self Service.

March 2024

Reset transaction database feature

The reset transaction database feature in next-generation nonproduction environments truncates the transactional data from Sterling Order Management System database without the Inventory Visibility tables.

Note: Only Order Management Software transaction data and no other transaction data is considered.

For more information, see Reset transaction database.

February 2024