Value added services process model: actions

An action is a process or program that is triggered by an event.

About this task

These processes and programs send user alert notifications and automatically resolve issues.

For example, when an order is released (the event), you can set an action to send the customer an e-mail.

To view the action details of a Value Added Services pipeline:

Procedure

  1. From the tree in the application rules side panel, choose VAS > VAS Process > VAS Process Model. The VAS Process window displays.
  2. In the VAS Process window, choose the Actions icon.
  3. The Actions tab window displays. Refer to Table 1 for field value descriptions.
    Table 1. Work order VAS pipeline - action tab window
    Field Description
    Templates Default templates are provided for:

    Publish Data – Send data to external queue or internal tables.

    Send To Alert Console – Raise an alert using the Event Management from the published information.

    Send Email – Raise an email action utilizing a template to format from the published information.