You can modify disposition codes for the store associate to select for each returned
product.
Procedure
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Perform the following steps to view return order rules:
- Log in to Sterling Business Center as a system administrator.
- From the Organization menu, select the organization for which you want to
apply the rules.
- Click System Setup. The System Setup home page opens.
- Expand the Return Order menu.
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Click Disposition Codes. The Return Disposition
page opens.
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Select the disposition code that you want to modify and click Modify.
The Modify window opens.
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In the Disposition Code field, click and modify the code.
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In the Description field, click and modify the description.
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From the Product Class menu, select the appropriate product class.
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Select or deselect the Damaged check box.
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Select or deselect the Final Disposition check box.
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Click Save.