Customer and vendor definitions

Any business group can be represented in Sterling Order Management as an organization with all its subsidiaries defined in a hierarchical fashion. Any participant viewing this structure would see it in the same consistent way.

Sterling Order Management models customers and vendors as a relationship between two participants. In this relationship, organization X can have its own distinct identifier (Organization ID) for organization Y when it models organization Y as its customer and another identifier when it models organization Y as its vendor. This becomes especially true when multiple Enterprise Resource Planning (ERP) systems are involved with each one creating it's own identifier. Even though Sterling Order Management provides strong rationalization capabilities to model a participant as a single organization playing multiple roles, they recognize that most other supply chain systems do not yet have such strong capabilities.