Create a provided service in IBM Sterling Business Center

A provided service is any additional action that can be provided to an order that does not represent a physical item. For example, you may sell a washing machine that you want to provide installation for. In this scenario, you can create the installation service as a provided service, which can be offered when a customer orders the washing machine.

The following procedure explains how to create a provided service within the IBM® Sterling™ Business Center. You can also create a service in Applications Manager. For more information, see Creating a provided service option.

About this task

A provided service item is uniquely defined by its service ID and unit of measure.

Note: A provided service does not always have to be associated with an item. You can configure a provided service to be sold by itself as a stand alone service.

You can create a provided service from the Create Service screen.

To create a provided service:

Procedure

  1. Navigate to the Create Service screen. To navigate to the Create Service screen, perform the following steps:
    1. Log in to Sterling Business Center as an Item Administrator.
    2. The application home page is displayed. Click the Products tab.
    3. From the Products home page, click New Service in the Catalog dashlet.

      The Create Service screen is displayed.

  2. In the Create Service screen that is displayed, perform the following steps:
    1. In the Select the type of service to be created area, select the Provided radio button.
    2. In the Service ID* text box, enter the unique service identifier.
    3. From the UOM list, select the unit of measure for the service.
    4. From the Service Type* drop-down list, select the service type.

      Depending on the Service Type* you have selected, the Capacity UOM text box is populated with the capacity unit of measure that is associated with the selected service type.

    5. Click Save.
      Note: * indicates that the field is mandatory.

      The service is created and the Primary Information screen is displayed.