Create a customer entitlement in IBM Sterling Business Center

You can create a customer entitlement to enable enterprises to define the items their customers can purchase. For example, an enterprise may restrict a customer from buying items under its Apparel category, but allow the customer to buy items under its Electronics category.

About this task

You can create a customer entitlement from the Customer Entitlement screen.

To create a customer entitlement:

Procedure

  1. Navigate to the Customer Entitlement screen. To navigate to the Customer Entitlement screen, perform the following steps:
    1. Log in to Sterling™ Business Center as an Item Administrator.
    2. The application home page is displayed. Click the Products tab.
    3. From the Products home page, click New Entitlement from the Catalog dashlet.

      The Customer Entitlement screen is displayed.

  2. The Entitlement Detail panel is displayed. Perform the following steps:
    1. In the Entitlement ID* box, enter a unique identifier (ID) of the entitlement. This identifier cannot be modified after it has been defined, and can be used as a search criteria.
      Note: Customer entitlements and seller entitlements cannot share the same identifier. For example, if you enter ABC in the Entitlement ID* box pertaining to a customer entitlement, and if a seller entitlement with ABC as the Entitlement ID exists, an error message is displayed.
    2. In the Description* box, enter a brief description about the entitlement. This description can be used as a search criteria.
    3. In the Effective Start Date box, enter the start date. Alternatively, click the Calendar icon to select the start date. The start date indicates the date from which the entitlement becomes effective.
    4. In the Effective End Date box, enter the end date. Alternatively, click the Calendar icon to select the end date. The end date indicates the date until which the entitlement is effective.
  3. In the Customer Entitlement screen, click Save.

    Note: * indicates that the field is mandatory.

    A new entitlement is created. You can now create rules and associate customers to the entitlement by performing the following tasks:

    • Specify rules for enforcing the customer entitlement.
    • Specify items that are assigned to customers.
    • Assign customers to the customer entitlement.