Reverse logistics configuration

Reverse Logistics is used to improve customer responsiveness, reduce inventory levels, and minimize operational costs through real-time control of the repair and return cycle.

You can configure processes that enable organizations to handle different types of returns, and provide integrated control to all orders related to the return. Reverse Logistics can be configured to track returns from the moment a replacement order is submitted, throughout the entire reverse logistics and repair cycle until the item is returned to stock or discarded.

In the Applications Manager you can use the Reverse Logistics configuration grouping to establish both cross-application and order document-specific rules and attributes. Cross-application rules and attributes can impact other applications, such as Distributed Order Management and Supply Collaboration. Order document-specific rules and attributes pertain only to the order document type you are configuring, such as Return Order. You can define different configurations for individual order document types without impacting other applications or order document types.