Configuring Reverse Logistics

Sterling™ Order Management System includes the Reverse Logistics solution. To set up rules and configurations for Reverse Logistics, use the Applications Manager.

Business models
There is no single business model that encompasses the environment in which all the Sterling Order Management System applications can be used.
Reverse logistics configuration
Reverse Logistics is used to improve customer responsiveness, reduce inventory levels, and minimize operational costs through real-time control of the repair and return cycle.
Icons used in this guide
The following table describes the icons used in the application.
Configuring cross-application logistics components
You can configure the components used by different logistics related functionality throughout the business application module.
Configuring cross-application payment components
You can configure the components used in Sterling Order Management System to define the types of payment the system accepts and the rules surrounding payment collection.
Configuring cross-application returns components
You can configure return rules that specify the number of days the system looks back when searching for sales orders without receipts.
Configuring cross-application customer components
You can define customers and customer attributes such as classification, primary information, and service preferences.
Configuring cross application service execution components
You can specify the supervisor associated with a node for a given seller organization.
Configuring a document's attributes
You can define common codes as they pertain to order documents viewed in the Application Consoles.
Configuring a document's order validation
You can define the configuration for defaulting Seller and Buyer validation during order creation for a particular Enterprise and document type.
Configuring a document’s return reasons
You can define common codes for return reasons used when creating a return order. This common code identifies why the item(s) or service(s) for the document type are being returned.
Configuring a document's instruction types
You can define the common codes used when adding special instructions to an order document.
Configuring a document’s modification reasons
You can define common codes for modification reasons.
Configuring a document's backorder reasons
You can define common codes for backorder reasons.
Configuring a document's note reasons
You can define reason codes for entering a note.
Configuring a document’s line relationship type
You can define the relationship types used when linking two related lines together.
Configuring a document's modification components
You can configure the modification rules and types of a document when it is in a specific status.
Configuring a return document's fulfillment specific components
To complete an order document's lifecycle, each document has a set of different processes that it can go through. These processes are called process types. Every order document has a defined set of process types in Sterling Order Management System.
Configuring a return document's shipment specific components
To complete a return document's lifecycle, each document has a set of different processes that it can go through. These processes are called process types. Every return document has a defined set of process types in Sterling Order Management System.
Configuring an order document's receipt specific components
To complete an order document's lifecycle, each document has a set of different processes that it can go through. These processes are called process types. Every order document has a defined set of process types in Sterling Order Management System.
Configuring a document’s financial components
You can define rules and common codes as they pertain to payments and charges for a given order document.
Configuring a document's purge criteria
Purge Criteria business rules are used to define qualifications around each type of purge.
Order modification types
The default order modification types are associated with modification levels.

Parent topic: Reverse Logistics