Scheduling of an order line that is being delivered

An order line with its delivery method set to Delivery cannot be scheduled unless a service work order has been created for that line.

By default, if a service work order has been created, the line can be scheduled after an appointment has been taken. If the appointment has not been taken and a scheduling attempt is made, the line is dropped in reserved status.

However, Sterling™ Order Management System can be configured to allow orders to be scheduled before service work order appointments are taken.

Note: If you choose to schedule and release an order at the same time, the delivery order line is never scheduled without a work order appointment being taken for it, even if it is configured as allowed in the Applications Manager.