Scheduling of an order line that is being delivered

An order line with its delivery method set to Delivery cannot be scheduled unless a service work order has been created for that line.

By default, if a service work order has been created, the line can be scheduled after an appointment has been taken. If the appointment has not been taken and a scheduling attempt is made, the line is dropped in reserved status.

However, Sterling Order Management System can be configured to allow orders to be scheduled before service work order appointments are taken.

Note: If you choose to schedule and release an order at the same time, the delivery order line is never scheduled without a work order appointment being taken for it, even if it is configured as allowed in the Applications Manager.