Associating a service item with a product item

You can associate service items to a product item.

About this task

To associate service items to a product item:

Procedure

  1. In the Item Details window, choose the Available Services tab.
  2. In the Available Services tab, choose the Provided Services tab to associate a provided service item or the Delivery Services tab to associate a delivery service.
  3. From the Available Services table, choose the Create New icon. The Service Association pop-up window displays.
  4. Enter information in the applicable fields. Refer to Table 1 for field value descriptions.
  5. Choose the Save icon.
    Table 1. Service association pop-up window
    Field Description
    Item ID Select the service item ID.
    UOM Select the service item's unit of measure.
    Service Time Offset Enter the time difference between provided service and product delivery (in hours). For example, if you are configuring a Door product item that requires an Measurement provided service one day before it can be delivered using a 1-Man delivery service, you would set Service Time Offset to 24 hours.
    Hold Scheduling Until Associated Line Completes Select Hold Scheduling Until Associated Line Completes if you do not want to set an appointment for the service item until the product item has been shipped.
    Capacity
    Service Item Capacity Quantity Per Enter the resource pool capacity that is used up for a defined ordered product quantity as per the service items unit of measure. For example, if it takes one hour to install one dishwasher, you can configure an Installation provided service with a unit of measure of hours to consume one hour of resource capacity per one Dishwasher product item ordered.
    Product Quantity Enter the quantity of the product item against which capacity quantity is consumed.
    When Pricing Quantity Is Derived Based On Quantity Of Associated Lines
    Service Item Pricing Quantity Per Enter how much of the service pricing unit of measure is used per the specified product quantity. For example, you are defining an Installation provided service for a Carpet product item and the pricing unit of measure for Installation is HOURS. It takes 2 HOURS per 300 SQUARE FEET of Carpet. You would enter '2' in this field.
    Product Quantity Enter the quantity of the product item against which pricing quantity is determined.
    Service Skills for This Service Association
    Service Skill ID List of service skill IDs for the item service association. For information about adding service skills to an item service association, see Adding a service skill to a service association.

    For information about removing service skills from an item service associations, see Removing a service skill from a service association.
    Description Brief description of each service skill listed.