Order Hub overview
The tasks that you can do using Order Hub depend on the user role that you have been assigned. Users are assigned roles based on their business needs.
Order Hub has two primary types of users: Tenant Administrators (user group
OCAdminGroup) and Fulfillment Managers (user group
OCBusUserGroup).
Tenant Administrator (OCAdminGroup)
A tenant administrator can perform the following tasks in Order Hub:
- Onboard to Order Hub.
The onboarding and setup process is a joint effort between you and IBM. Start by requesting for your Order Hub account from IBM. For more information, see Onboarding to Order Hub.
- Configure your Order Hub account.
- Add and manage users and assign roles based on their business requirements. For more information, see Managing users.
- Review your tenant settings. For more information, see Configuring settings.
- Define order and shipment alert rules. For more information, see Creating alert rules.
Fulfillment Manager (OCBusUserGroup)
A fulfillment manager can perform the following tasks in Order Hub:
- Create workspaces and add widgets to personalize the content you view. For more information, see Workspaces.
- Manage nodes (such as change capacity or reassign pending shipments) and view various node metrics and KPIs. For more information, see Managing nodes and capacity.
- Manage orders (such as schedule, release, reassign, cancel orders) and view individual order details. For more information, see Managing orders.
- View work orders for provided services or delivery services. For more information, see Searching for work orders.
- Manage shipments (such as confirm, cancel, or release hold) and view individual shipment details. For more information, see Managing shipments.
- View standard node capacity and configure non-standard capacity for selected nodes. For more information, see Changing node capacity.
- Manage alerts for issues that require manual intervention. You can use alert rules to ensure that someone is alerted when the fulfillment process might be running behind schedule and presents a risk to the timely fulfillment of an order. For more information, see Managing alerts.
- Manage inventory (such as transferring inventory between nodes) and view item details and availability. For more information, see Managing inventory.
- Manage sourcing and scheduling rules to determine how the system assigns orders to nodes. For more information, see Managing fulfillment.
- View and fix errors that are logged by the Service Definition Framework and are blocking an order from being fulfilled. For more information, see Managing exceptions.
Application Console feature comparison with Order Hub
If you are using the Application Console, consider switching to Order Hub.
Order Hub is an improved and modernized user interface that includes many of the
existing Application Console features and also new features to better support the order management
lifecycle. See the following table for a list of Application Console features that are currently
available in Order Hub.
| Feature in Application Console | Feature in Order Hub |
|---|---|
| Menu > Alerts > Alert Console | Menu > Alerts |
| Menu > Order > Order console | Menu > Orders > Outbound |
| Menu > Order > Outbound Shipment Console | Menu > Shipments > Outbound |
| Menu > Order > Create Order | Menu > Orders > Outbound > Action: Create order |
| Menu > Order > Create Outbound Shipment | Menu > Orders > Outbound > Details > Action: Create shipment |
| Menu > Order > Service Work Order Console | Menu > Orders > Work orders |
| Menu > Inventory > Inventory Console | Menu > Inventory |
| Menu > Inventory > Adjust inventory Console | Menu > Inventory > Adjust inventory |
| Menu > Inventory > Capacity Console | Menu > Nodes and capacity > Service capacity |
| Menu > Supply > Inbound Order Console | Menu > Orders > Inbound |
| Menu > Supply > Inbound Shipment Console | Menu > Shipments > Inbound |
| Menu > Supply > Create Inbound Order | Menu > Orders > Inbound > Action: Create order |
| Menu > Supply > Create Inbound Shipment | Menu > Orders > Inbound > Details > Action: Create shipment |
| Menu > Logistics > Inbound Shipment Console | Menu > Shipments > Inbound |
| Menu > Logistics > Outbound Shipment Console | Menu > Shipments > Outbound |
| Menu > Reverse Logistics > Return Console | Menu > Orders > Returns |
| Menu > Reverse Logistics > Create Return Order | Menu > Orders > Returns > Action: Create return |
| Menu > Reverse Logistics > Return Shipment Console | Menu > Shipments > Returns |
| Menu > Reverse Logistics > Create Return Shipment | Menu > Shipments > Returns > Details > Action: Create shipment |
| Menu > Reverse Logistics > Service Work Order Console | Menu > Orders > Work orders |
| Menu > System > Exception Console | Menu > Exceptions |
Application Console features available with other services
The following Application Console features are not available in Order Hub, but are
available with other services:
| Feature in Application Console | Feature in other services |
|---|---|
| Menu > Inventory > Create Corporate Count request | Use IBM Sterling Store Engagement. For more information, see Performing cycle counts. |
| Menu > Inventory > Count Console |
Application Console deprecated features
The following Application Console features are deprecated and will be unavailable in the
future:
| Deprecated feature in Application Console | Action |
|---|---|
| Menu > Inventory > Create Work Order | If you currently use this feature, consider opening a Request For Enhancement to discuss options with IBM. For more information, see Share an idea. |
| Menu > Inventory > Work Order Console | |
| Menu > Reverse Logistics > Serviced Area Search | |
| Menu > Logistics > Plan Console | |
| Menu > Logistics > Load Console | |
| Menu > Order > Accept/Reject Transfers | |
| Menu > Order > Serviced Area Search | |
| Menu > Order > Route entry |