Creating hierarchical service slots

You can create hierarchical service slots.

About this task

To create hierarchical service slots:

1. From the tree in the application rules side panel, choose Resource Capacity > Slot Group.

The Service Slot Groups window displays in the work area.

2. Locate the applicable slot group and choose the Details icon. The Service Slot Group Details pop-up window displays.
3. Select the service slot under which you need to create the child slots.
4. Choose the Create New icon. The Service Slot Details pop-up window displays.
5. Enter information in the applicable fields. Refer to Table 1 for field value descriptions.
6. Choose the Save icon.

   Table 1. Creating hierarchical service slots screen

   Fields	Description
   Service Slot Description	Enter a brief description of the service slot.
   Start Time	Enter the starting time for the service slot.
   End Time	Enter the ending time for the service slot.
   Can Use For Appointment	Check this box to use this slot for planning appointments. In some business cases, certain parent slots are used only for the purpose of defining maximum available capacity of their child slots and they are not actually used for appointment planning. These slots are configured to prevent over promising against their child slots. Therefore, you must be able to configure whether or not a slot can be used for planning appointments. If a slot is configured such that it cannot be used for appointment planning, it will not be shown as an available option when planning an appointment. Therefore, with this configuration, if a full day Slot is configured such that it cannot to be used for planning appointments, you can only see morning and afternoon slots as available when planning appointments.