Tender void

Sterling Order Management provides the ability through the tender void functionality to reverse charges on payments back to the original payment method before payments are processed.

When a tender is voided, Sterling Order Management generates a void request for charge transactions that support voiding before the charge transactions are sent to the payment gateway.

Tender void is configured by payment type and payment card type. If a payment type or payment card type is configured to be voidable, the payment method refunds to itself. If a payment type or payment card type is not configured to be voidable, the system forces a refund on the payment method using the payment method's refund rules.