Sterling Distributed Order Management

Sterling Distributed Order Management involves managing, monitoring, and configuring orders all the way through fulfillment.

Sterling Distributed Order Management helps organizations deliver a superior customer experience by enabling execution and coordination for order fulfillment processes across your extended supply chain network, based upon user-defined business requirements. Orders are managed, aggregated, and monitored from virtually all channels, and an intelligent sourcing engine coordinates fulfillment across the extended enterprise. A single order repository gives customers, channels, suppliers, and trading partners access to modify, cancel, track, and monitor the order lifecycle in real-time. Flexible fulfillment gives you the capability to check for inventory availability, provide rule-based dynamic allocation, enable transfers when a required item is out-of-stock, select locations based on inventory availability, split orders as needed, and to source or drop-ship from a channel partner.

Sterling Distributed Order Management enables you to handle multiple order fulfillment processes in a single instance, handle dynamic variations in order processes with event-driven and rule-based order coordination, use the process type pipelines to send an order document through each stage, and track an order over its entire lifecycle.

Managers and customer service representatives can view order information in real-time to handle alerts and correct problems, ensuring on-time execution of orders. Graphical pipelines manage entire order process and incorporate changes accordingly. Alerts are entirely configurable and can be set to warn you of any supply issues without affecting your customer.