IBM Sterling Call Center add-on

This Add-On solution enables you to effectively manage your inbound supply chain.

Effectively managing your inbound supply chain is vital to your business and to customer satisfaction. IBM® Sterling Call Center enables visibility and event monitoring, combined with exception resolution capabilities to change or redirect orders and shipments, or locate additional inventory will enable you and your users to have immediate access to purchase/planned orders and releases, allowing for the negotiation of changes over the Internet, and for the capability to redirect orders and inventory to resolve unexpected problems. IBM Sterling Call Center enables you to manage your entire order purchase lifecycle with real-time visibility, including all interaction with internal and external partners.

Web-based order collaboration is enabled by IBM Sterling Call Center to offer easy access to information and communication changes. Additionally, the system maintains a record of all stages of the order negotiation cycle to assist you with dispute resolution.