Configuring alert types

You can classify alerts or exceptions that are raised by the system.

To define alert types, complete the following steps:
  1. In Applications Manager, expand the Application Platform group.
  2. Click Alerts > Exception Type. The Alert Type window is displayed in the work area.
  3. Click the Create New icon. The Exception Type Details window is displayed.
  4. Enter the following information:
    Table 1. Exception type details
    Field Description
    Exception Type Enter name for the new exception type to be created. This is a mandatory field.
    Exception Type Description Enter a brief description of the exception type. This is a mandatory field.
    Priority Enter the priority for the exception type.
    High Priority Number Enter the threshold number for the high priority exceptions of this type.
    Expiration Days Enter the number of days after which the exception type must expire.
    Followup Hours Enter the number of hours in which the exception type must be followed up.
    Queue Select the name of the alert queue to which the exception type is routed. For more information about creating alert queues, seeConfiguring alert queues.
    Owner Role Select the role to which the organization belongs from the list.
    Configurable Check this box if you want to define more configurations for the exception type.
    Consolidation Hook Enter the name of the class that provides the implementation for the consolidation of the exception type.
    Resolution Hook Enter the name of the class that provides the implementation for the resolution of the exception type.
    Consolidation Required Check this box if you want to consolidate the exceptions of this type.
    Consolidation Window Enter the information about the window that is to be used for consolidating exceptions of this type. The valid values are HOUR, DAY, and FOREVER.
    Configuration Form Enter the information about the form that is to be used to capture the additional configuration for the exception type.
    Resolution Form Enter the information about the form to be launched to resolve this type of exception.
    List Form Enter the information about the form to list the exceptions for the exception type.
  5. Click the Save icon.