Opportunity to Capture

In the Opportunity to Capture section, you can view the following metrics:

  • Percentage Opportunity Conversion
  • Percentage Modified
  • Average Expectation Lead Time for ASAP Orders

Percentage Opportunity Conversion

The Percentage Opportunity Conversion metric provides information about the percentage of opportunities that have been converted into orders in the selected time period. This metric is displayed in the form of a gauge diagram.

% Opportunity Conversion = (Number of Opportunities Converted into Orders / Total number of Opportunities) * 100

This metric helps an organization to identify the number of opportunities initiated with customers and the number of opportunities that finally converted into orders in a selected time period.

Percentage Modified

The Percentage Modified metric provides information about the percentage of orders that have been manually modified from amongst the orders that were confirmed during a selected time period. This metric is displayed in the form of a gauge diagram.

% Modified = (Number of Orders modified manually after confirmation / Total number of Orders confirmed) * 100

The Percentage Modified metric helps identify the number of orders that have undergone modifications. This metric also provides a break up of the various types of modifications. You can analyze the data and gather information about the major changes an order has undergone, and use this analysis to improve the accuracy of the Order Capture procedures.

Note: An order that is modified has a value in the Modified User ID field. When the value in this field does not belong to the system user group, then the order is considered as manually modified. The modifications at the order level are only considered for the analysis.

Average Expectation Lead Time for ASAP Orders

ASAP orders are orders that do not have a requested ship date and requested delivery date. The system computes a date that it promises to customer as the date by which the customer could expect the order to be shipped. This metric applies to only those orders which qualify the ASAP criteria. Expectation lead is computed for every order line and stored up to the last minute. The expectation lead time for ASAP orders is defined as the time between the promised date and confirmed date. Based on a selected time period, all order lines whose promised date falls within the time period are averaged out to arrive at the average expectation lead time.

Average Expectation Lead Time Delay for ASAP Orders = Sum (Promised Date- Confirmed Date)/Number of ASAP Order Lines

This metric helps an organization to arrive at an expected ship date based on facts that can be communicated to customers.