Capture to Fulfillment

In the Capture to Fulfillment section, you can view the following metrics:

  • Percentage Shipped on Time
  • Percentage Inventory Exception Delays
  • Average Delay for Delayed Orders
  • Average Capture to Shipment Time for ASAP Orders

Percentage Shipped on Time

The Percentage Shipped on Time metric provides information about the percentage of order lines that are shipped on or before the first promised date, where the promised date falls during the selected time period. This metric is displayed in the form of a gauge diagram.

%Shipped on Time = (Number of Order Lines Shipped with Delay Less than or equal to Zero / Total Number of Order Lines Shipped) * 100

This metric helps the operations manager of an organization to obtain a direct view into the shipping performance of nodes, and to analyze how the performance will affect the delivery dates of the shipments. This report can also be used to track the lead time required for processing at a node, and to understand whether the ship date set with the customers is accurate.

Drill Through Reports for Percentage Shipped on Time Metric

From the Percentage Shipped on Time metric you can drill through and view reports pertaining to shipment nodes, channels, and categories. Right-click the needle and select the required report. Following are the reports available for this metric:

  • Percentage Shipped on Time by Third-Party Ship Nodes

    The Percentage Shipped on Time by Third Party Ship Nodes report provides information about the top ten third party ship nodes based on the percentage of order lines that have been shipped on time for a selected time period. This report is displayed in the form of a bar graph. In this report you can also view summary details such as the ship node code and percentage of orders shipped on time for each node for all orders that have been shipped on time.

    This report helps an organization to analyze the performance of nodes.

  • Percentage Shipped on Time by Channels

    Orders can be booked through various channels such as an e-mail, catalog, or through a customer service executive. The Percentage Shipped on Time by Channels report provides information about the top ten channels based on the percentage of order lines that have been shipped on time for a selected time period. This report is displayed in the form of a bar graph. This report also displays summary details such as the channel code and percentage of orders shipped on time for each channel for all orders that have been shipped on time.

    This report helps an organization to understand the fulfillment efficiency of each channel.

  • Percentage Shipped on Time by Categories

    The Percentage Shipped on Time by Categories report provides information about the top ten categories based on the percentage of order lines that have been shipped on time for a selected time period. This report is displayed in the form of a bar graph. This report also displays summary details such as the top ten category names and the percentage of order lines shipped for each product for all orders that have been shipped on time.

    This report helps the organization to understand the top ten products that are shipped on time.

Percentage Inventory Exception Delays

This metric is the ratio of the number of order lines that have been backordered to the number of order lines shipped for the first promised date of the order, where the first promised date of the order falls within the selected time period. This metric is displayed in the form of a gauge diagram.

% Inventory Exceptions = (Number of Order Lines Not Shipped on Time and Back Ordered /Total Number of Order Lines Shipped) * 100

This report helps the organization to analyze the contribution of inventory related delays to overall delays in shipping orders on time.

Drill Through Reports for Percentage Inventory Exception Delays

From the Percentage Inventory Exception Delays metric, you can drill through to reports pertaining to channels and categories. Right-click the needle and select the required report. Following are the reports available for this metric:

  • Percentage Inventory Exception by Channel

    The Percentage Inventory Exception by Channel report provides information about the top ten channels based on the percentage of order lines that were backordered for a selected time period. This report is displayed in the form of a bar graph. This report also displays summary details such as channel codes and percentage of the order lines backordered for each channel for all the backorders.

    This report enables an organization to identify the percentage of order lines that do not have enough inventory and the fulfillment efficiency of each channel.

  • Percentage Inventory Exception by Categories

    The Percentage Inventory Exception by Categories report provides information about the percentage of order lines that were backordered for the top ten categories for a selected time period. This report is displayed in the form of a bar graph. This report also displays summary details such as the top level categories and the percentage of order lines backordered for each category for all the backorders.

    This report enables an organization to identify the top ten categories that did not have the necessary supply, and to store the required inventory of these products.

Average Delay for Delayed Orders

The Average Delay for Delayed Orders metric provides information about the average delay in shipping the order lines that are shipped after the promised date, where the ship date falls within the selected time period.

Average Delay for Delayed Orders = Sum (Ship Date - Promised Date) / Total Number of Delayed Order Lines

Average Capture to Shipment Time for ASAP Orders

ASAP orders are orders that do not have a requested ship date and requested delivery date. The system computes a date that it promises to customer as the date by which the customer could expect the order to be shipped. This metric applies to only those orders which qualify the ASAP criteria. The Average Capture to Shipment Time for ASAP Orders metric provides information about the average amount of time between the stage when order line is captured to the time when they are shipped, where the actual ship date falls within the selected time period.

Average Capture to Shipment Time for ASAP Orders = Sum (Ship Date- Confirmed Date) / Total Number of ASAP Shipped Order Lines

Percentage Authorization Failure

The Percentage Authorization Failure metric provides information about the number of payment instruments that failed during the authorization of payment for a selected period. This metric is displayed in the form of a gauge diagram.

% Authorization Failure = Number of Authorization Failures / Number of Payment Transactions

Percentage Settlement Failure

The Percentage Settlement Failure metric provides information about the number of settlements that failed during the settlement cycle for a selected time period. This metric is displayed in the form of a gauge diagram.

% Settlement Failure = Number of Settlement Failures / Number of Payment Transactions