View holds on returns
Returns can be placed on hold, preventing them from being processed by certain transactions, and preventing certain modification types from being applied. Using the Applications Manager, you can configure which transactions and modification types are disallowed for a return on a particular hold type. Additionally, hold types can be configured to be applied automatically. For instance on return creation or upon resolution of another hold.
The order header field descriptions can be referred from the Return table.
| View Icons | Description |
| View History | This icon takes you to the View History screen, where you can view the hold’s history. |
| Action | Description |
| Add Holds | This action takes you to the Add Holds To Returns screen, where you can add holds to a return. |
| Fields | Description |
| Hold Type | The description of the hold. |
| Hold Status | The status of the hold. Holds can either be in created, resolved, or rejected status. |
| Hold Comment | The reason for applying this hold to the return, or changing the status of the hold. |
| Action | Select from the drop-down list the status to which you want to move this hold. |
| Reason | Enter the reason for changing the status of this hold. |
| View Icons | Description |
| View History | This icon takes you to the View History screen, where you can view the hold’s history. |
| Fields | Description |
| Hold Type | The description of the hold. |
| Reason | The reason for changing this hold to resolved status. |
Click Save to update the changes made in the screen, and close it.