Returnable order lines

About this task

If a return must be created for an order that was shipped through Sterling™ Order Management System, you can create a return against the order through the Order Console. For returns on inbound orders shipped through Sterling Order Management System, use the Inbound Order Console.

To create a return against an order:

Procedure

  1. From the navigation bar, select Order for orders or Supply for inbound orders.
  2. Choose Order Console for orders or Inbound Order Console for inbound orders. The search window appears.
  3. Search for the applicable orders.
  4. From the list, select the check boxes of the applicable orders. purchase orders. returns.
  5. From the action bar, choose Create Return. The Returnable Order Lines window appears.
    Table 1. Returnable order lines screen, return
    Fields Description
    Document Type The document type associated with the return.
    Enterprise The Enterprise that is to handle the order.
    Buyer The Buyer returning the order.
    Seller The Seller that the order is being returned to.
    Return # Enter the return number.
    Return Date Enter the date the return is placed.
    Return Type This field can be customized as needed.
    Currency The currency with which any refunds are to be handled in.
    Return Against Order Yes indicates that the return is derived from an order.
    Return To Node Enter the node the return is sent to.
    Return By Gift Recipient Check this if items are being returned by the gift recipient of the original order.
    Table 2. Returnable order lines screen, returnable order lines
    Fields Description
    Line The return line number being authorized.
    Item ID The item ID of the return item being authorized.
    PC The return item's product class.
    UOM The return item's unit of measure.
    Description The return item's description.
    Tag # This column displays only if the item is tag-controlled. The column label that displays is the name of the unique identifier you have defined (for example, Lot #). If you have defined more than one unique identifier, the label that displays is Tag #. To view the details associated with the inventory batch number the return line belongs to, click the hypertext link.
    Ship By Date The date the return item should be shipped by.
    Available To Return The quantity of the return item available to be returned.
    Return Qty Enter the quantity of the item being returned in the return line.
    Line Type From the drop-down, select the line type.
    Reason Code From the drop-down, select the reason for the item being returned.
    Return To Node Enter the node handling the return line.