Notes
You can add notes to an return by selecting the Notes icon in the return header panel of Return Detail screen.
Refer to the Return table for more information about field descriptions of the return header panel seen in this screen.
Enter the relevant information and
click Saveto create the note.
| Fields | Description |
|---|---|
| Contact Time | The time at which this note was added to the work order. This is defaulted to the creation time of the Notes pop-up window. |
| Contact User | The user who created this note. This is defaulted to the logged on user. |
| Reason Code | The reason code for this note. |
| Contact Type | The type of contact information on this note, for example phone or e-mail. |
| Contact Reference | The contact information on this note. For example, if contact type is phone, the contact's phone number can be entered here. If contact type is e-mail, the contact's e-mail address can be entered. |
| Add Note | The note for this work order. |