Add holds to returns

You can add a hold to a return, if that hold is not already being applied to the return in created or rejected status. If you add a hold that was previously applied and now in resolved status, it removes that hold from the list of approved holds, and reset its status to created. That hold remains its previous history records for that order, and further status modifications are added on to that history.

Table 1. Add holds screen, order holds
Fields	Description
Hold Type	Select the hold type you want to apply to the return from the drop-down list.
Reason	Enter the reason for adding this hold to the return.

Click Save to close this screen and apply the selected hold to the return.