Adding cancellation reason codes
You can set up the cancellation reasons to be used during order cancellation process
- Navigate to the Cancellation Reason Codes window.
To navigate to the Cancellation Reason window,
perform the following steps:
- Log in to Sterling Business Center as an Enterprise Administrator. The Business Center home page opens.
- Click System Setup. The System Setup home page opens.
- Expand the Order menu, and click Cancellation Reason Codes. The Cancellation Reason window opens.
- Click Add to add a new cancellation reason code. The New Value window opens.
- In the Value field, enter the cancellation reason code identifier.
- In the Short Description field, enter the short description of the cancellation reason code.
- In the Description field, enter the detailed description of the cancellation reason code.
- Click Save.