Adding remaining service request taxes

About this task

To add the remaining service request taxes:

Procedure

  1. From the Taxes panel, choose the Add icon. A new row displays in the Taxes panel.
  2. From the Charge Category drop-down list, select the category of the new charge.
  3. From Tax Category, select a new tax name.
  4. Enter information in the applicable fields. For the field value descriptions, see

    The drop-down list displays all service request taxes and discount taxes. Consult your system administrator to determine which charges to use as service request taxes and fee taxes.

Results

Table 1. Remaining taxes
Fields Description
Charge Category The name of the charge category. Select the appropriate charge category from the drop-down list.
Charge Name The name of the charge. Once you select the charge category, this field is automatically populated with a drop-down list. Select the appropriate charge name from the list.
Charge Amount The amount of charge applied at the header level.
Tax Name The name of the tax. For example, International Tax.
Tax Percentage The percentage of tax applied to the header price.
Tax Amount The amount of tax applied at the header level.

After making changes in the Taxes panel, click Save to update the remaining service request taxes. In the Modification Reason screen, enter the appropriate reason code and text, and click OK.