Rejecting order holds

You can reject order or order line holds so that the order is not processed. For example, rejecting because an address is incorrect.

Note: Rejected order or order line holds can be resubmitted. Canceled orders cannot be resubmitted.

Procedure

Log in to Order Hub
Click Orders from the menu and search for the order (Outbound/Inbound/Returns/Work orders) or order lines that is on hold.
- For orders, on the search form, search for the order with the hold that you want to resolve, or use the Hold type field to search for specific hold types.
- For order lines, on the search form, search for the order line with the hold that you want to resolve, or use the Order line hold type field to search for specific line hold types.
Click Search.
All the orders or order lines that match your search criteria within the enterprise are displayed.
Click an order or order lines that has a hold to go to the Order details page.
Click Order holds tab.
Click the checkbox next to an order or order line hold and click Reject.
Alternatively,
- For orders, you can reject order holds from the Holds tab by clicking the overflow menu and then selecting Reject.
- For order lines, you can reject order line holds from either the:
  - Order details order lines table, manage line holds from table toolbar, or overflow menu.
  - Order line details holds tab, toolbar or overflow menu.
Note: If you are not part of a particular user group that is configured for the hold type, then you cannot reject the hold type.
Enter comments to explain the rejection details, if required. If you are rejecting multiple holds, you can enter a different comment for each selected row.
Alternatively, you can also click the extended menu () and then click Reject. A confirmation message is displayed. If any of the orders or order lines that you selected have a status in which it cannot be placed on hold, an error message is displayed.