Statistics-based alerts

As a Systems Integrator, you can create or update different types of Order Management System error rate alerts.

Alert types and descriptions

See the following OMS statistics-based alerts and its details:

OMS Agent Not Processing Workload: This metric identifies situations where agent servers remain active but are not processing workloads that means there are no getJobs executions occurring). Detecting and responding to inactive or stale servers is critical for pinpointing operational bottlenecks and addressing them without delay.
OMS Response Time Statistics: This metric tracks response times for application endpoints that is captured via YFS_STATISTICS_DETAIL.CONTEXT_NAME, aiding in the identification of latency issues. A typical scenario includes detecting slowness in real-time calls, such as inventory availability checks.; Prolonged response times in both synchronous calls and asynchronous agent transactions can create system bottlenecks and jeopardize environment stability. Timely notification and remediation of performance degradation are essential to ensure consistent service levels.
OMS Order and Shipment Statistics: This metric monitors the flow of orders and shipments within the system, ensuring that they progress as expected. It is vital for business users to have visibility into the volume of orders created, scheduled, released, and shipments invoiced, and to be alerted promptly if transactions become stuck or delayed at any stage.; Alerts can be configured based on the number of orders, order lines, or shipment invoices created, providing comprehensive oversight of transaction processing within the application.

See the following table to know the alert type, and the sample threshold:

Table 1. Alert types and sample threshold conditions
Alert types	Threshold conditions
OMS Agent Not Processing Workload	No `getJobs` execution detected for greater than 10 minutes. Note: Select the Agent server from the drop down and use the number of `getJobs` execution metrics on the agents to identify whether it is processing workload or not.
OMS Response Time Statistics	Average response time is greater than or equal to 2000 ms within the last N minutes. Note: In the OMS Response Time Statistics, different endpoints, APIs, or service names are displayed as Context Name.
OMS Order and Shipment Statistics	Example condition: No new order records created in the last 30 minutes, or no shipments invoiced in the last 30 minutes. Note: Select the specific context name or endpoints. Following are the supported statistics that are displayed: `numorderlinescreated` `numorderlinesreleased` `numorderlinesscheduled` `numorderscreated` `numordersreleased` `numordersscheduled` `numshipmentinvoicescreated` `numorderlinesbackordered` `numorderlinescreated` `numorderlinesreleased` `numorderlinesscheduled` `numordersbackordered` `numorderscreated` `numorderscreated` `numordersreleased` `numordersscheduled` `numshipmentsclosed`