Searching for alerts

You can search for any alert including assigned alerts, unassigned alerts, specific alert types, and many others.

1. Log in to Order Hub.
2. Click Alerts from the menu.
3. Enter search criteria.
   • Customize search criteria provides the capability to configure the search fields that display on the page. This option provides other fields to help you narrow your search results.
   • Date range fields include preset range options and custom range options to specify relative dates or specific date ranges.
     • Preset range options include options such as "Today", "Yesterday", or "Last 7 days". These options are helpful in saved searches as the query uses the relative dates, depending on when the search is run.
     • To customize relative dates, click Custom range > Relative. The first field (Last # minute/hour/day) is the relative start date and the second field "Relative to" is the relative end date. For example, a custom relative range "Last 2 hours relative to Yesterday 11:59 PM" searches for records that were created between 9:59 PM yesterday and 11:59 PM yesterday.
     • To choose specific dates, open the Date range field and then click Custom range > Absolute.

When you enter search criteria, three main search criteria categories are available.

Searching by Order

From the Search by drop-down list, select Order. The criteria in the Order category help you filter and pinpoint specific alerts that are related to customer orders based on attributes like document details, ownership, activity history, financials, fulfillment data, and status. They’re designed to narrow down alerts so you can quickly identify which orders need attention and why.

If your Sterling™ Order Management System version is later than 26.1.0, the system displays the Contracts section. Click the down-arrow to expand the section and see the available search criteria. The Contracts section helps you filter alerts that are tied to specific customer contract orders and the people who are associated with them. These criteria help you narrow results by contract identifiers, customer contact details, and contract date ranges so you can quickly locate alerts that are connected to particular agreements or customer profiles.

Searching by Queue user

From the Search by drop-down list, select Queue user. The criteria in the Queue Users category focuses on finding alerts based on who is responsible for them and how they have behaved over time. With these filters you can locate alerts by ID, type, queue assignment, user ownership, activity history, and subscription preferences. These filters help you to quickly see which alerts need follow‑up and who they belong to.

Searching by Reference

From the Reference drop-down list, select Order. The criteria in the Reference category helps you search for alerts that are tied to specific items, ship nodes, or other reference values that aren’t strictly order‑driven. These filters help you zero in on alerts based on reference attributes, activity history, assignment status, and subscription settings so you can quickly identify unassigned or high‑priority reference‑based alerts.

4. Click Search. You are directed to the Alert search results page with any entries that match your criteria.

   You can also click Save search to save the search criteria for future use. After saving, you can reload a search by clicking Saved searches.

   Description of fields on the Alert search results page

   Field	Description
   Alert ID	A system-generated unique identifier for the alert.
   Alert type	The type of alert.
   Description	A brief description of the alert.
   Queue	The queue that the alert is assigned to.
   Order number	The sales order number that is associated with the alert. To view the Sales order details page, click the order number.
   Order status	The status of the order that is associated with the alert.
   Shipment number	The shipment number that is associated with the alert.
   Assigned to user	The user that is assigned to resolve the alert.
   Priority	The priority of the alert.
   Count	The number of consolidated alerts that belong to the same alert ID.
   Last triggered	The date that the alert was last triggered.
   Created for	The document type for which the alert was created.
   Enterprise	The enterprise code of the order that is associated with the alert.
   Buyer	The buyer of the order that is associated with the alert.
   Seller	The seller of the order that is associated with the alert.
   Carrier service	The carrier service of any order line in the order that is associated with the alert.
   Contract ID	The contract order number that is associated with the alert. To view the Contract order details page, click the contract ID number.
   Requested delivery date	The requested delivery date range for the order that is associated with the alert.
   Total amount	The total amount of the order that is associated with the alert.
   Details	Specific details of the alert.
   Payment status	The payment status of the order that is associated with the alert.

5. You can complete various actions. Select one or more alert checkboxes to view the available actions.

   View details

   Takes you to the Alert details page to view more information about the alert.

   Mark as closed

   Set the alert status to Closed to indicate that the alert is resolved or invalid.

   Mark as in progress

   Set the alert status to In progress.

   Remove from in progress

   Set the alert status from In progress to Open.

   Unassign

   Unassign the user from the alert.

   Assign to user

   Assign the alert to a user.

   Assign to queue

   Assign the alert to a queue.