Associating service requests

Some items might need special provided services. You can view the service requests that can be associated with an order line and then associate the service to be completed for the order line. For example, adding a service to set up a network printer.

To associate a service request, the item must be configured with available services. For more information, see step 4.

To add a service request at the order-level for items that are not configured with available services, see Adding service requests.

Procedure

  1. Log in to Order Hub.
  2. Click Orders and search for the order that you want to update.
  3. Select a search result to go to the Order details page.
    Lines that can be associated to a service are indicated by an icon (2 people with a plus sign) attached to the order line number.
  4. Click the icon, or select a checkbox next to an order line and click Associate service request.
    A list of service requests that can be associated with the item are displayed. The options that appear are based on the associations that are defined in Applications Manager or IBM® Sterling™ Business Center. For more information, see
  5. Select the provided services to associate with the item.
  6. Click Done.
    The service is added to the Order details page > Service requests table.
  7. To cancel a service request, you can complete one of the following actions.
    • Select a row in the Service requests table and then click Cancel request. Specify a reason code and description if needed and then click Save.
    • Click the service request icon in the Order line table (Service request icon. Select the associated services to remove, specify a reason code and description if needed, and then click Save.
    If the service request is included in a work order, then the service line is canceled in the work order. If every service in the work order is canceled, then the work order is also canceled.
  8. Create a work order to schedule the service. For more information, see Creating a work order.