Adding service requests

You can add service requests at the order level for orders that require specialized provided services, such as installation.

Procedure

  1. Log in to Order Hub.
  2. Click Orders and search for the order that you want to update.
  3. Select a search result to go to the Order details page.
  4. From the Order details page, select Actions > Add service request.
  5. Search for the provided service item ID that you want to add.
    On the Item list step, the options that appear are based on the provided service options that are configured in Applications Manager or IBM® Sterling™ Business Center. For more information, see
  6. Select a provided service item ID.
  7. Optional: Add a reason code and a reason description.
  8. Click Add to order.
    The service is added to the Order details page > Service requests table. A service icon (image) also appears beside the order line numbers that are associated with any provided service requests.
  9. Create a work order to schedule the service. For more information, see Creating a work order.