Pipeline's monitoring rules

Using the monitoring rule components, you can define the parameters used to monitor shipments throughout their life cycle in fulfillment and shipment process type pipelines.

BOPIS deployment accelerator provides shipment monitor rule setup for delayed pickup and also to send notification to the customer. When a shipment which is ready for pickup is not picked up for a certain duration, a notification may need to be sent out to the customer. BOPIS deployment accelerator provides the necessary configurations for shipment monitor.

The monitor alert XML that is generated by the alert raised by the shipment monitor rule is passed to the notification service configured in the monitor event. An extended template is provided for the alert XML that contains Shipment Line details with item and quantity information in addition to the Shipment data. The extended SHIPMENT_MONITOR.xml template used for this alert is provided in the <OMS_Runtime>/repository/xapi/template/merged/monitor/extn directory. The template can be further extended. Copy your extensions in the extensions/global directory and then create a customization package, extensions.jar, from this directory.

BOPIS deployment accelerator provides following monitoring rules setup:
  • If Shipment has been in Ready For Customer for 72 elapsed hours.

    This rule is executed when a shipment is in Ready For Customer status for more than 72 hours. On the execution of this rule, Customer Pick First Delay event is raised. The event is configured to send notification to customer by posting a message in JMS Queue using ShipmentNotificationService service.

  • If Shipment has been in Ready For Customer for 120 elapsed hours.

    This rule is executed when a shipment is in Ready For Customer status for more than 120 hours. On the execution of this rule, Customer Pick Second Delay event is raised. The event is configured to send notification to customer by posting a message in JMS Queue using ShipmentNotificationService service.

Viewing shipment monitor rules

To view shipment monitor rules, perform the following steps:
  1. From the Application Console menu, click Configuration > Launch Applications Manager. The Applications Manager opens in a new window.
  2. In the Process Modeling window, select the Order tab to view the corresponding process modeling tree for that base document type.
  3. In the Process Types swimlane, right-click on the applicable process type and choose Model Process. The Repository Details window and work area display for the corresponding process type.
  4. Choose the Pipeline tab.
  5. Expand the Pipelines branch.
  6. Select the BOPIS Outbound Shipment pipeline and choose the Configure Monitoring Rules icon. The Monitor Rules window displays in the work area.

Viewing shipment monitoring events

To view shipment monitoring event, perform the following steps:
  1. From the Application Console menu, click Configuration > Launch Applications Manager. The Applications Manager opens in a new window.
  2. From the menu, click Applications > Distributed Order Management.
  3. From the tree in the application rules side panel, expand Document Specific > Sales Order > Outbound Logistics > Monitor Events. The Monitor Events window opens.