Promising service requests

Various system components are involved in making a successful customer promise for service items such as delivery services or provided services.

Regions and region schema
Region and region schema are the building blocks for defining geography in Sterling Order Management System Software.
Service slots
When providing any service (Delivery or Provided) an appointment with the customer is required. The appointment is made for the time slot when the service is to be provided.
Service items
Service items can be defined within the Sterling Order Management System Software Catalog Management module. Sterling Order Management System Software makes a clear distinction between service items and physical products.
Service resources
A service resource in Sterling Order Management System Software is used to define one or more people that work as a team, and is represented as a single entity that performs provided or delivery services.
Resource pools
A resource pool in Sterling Order Management System Software represents the group of individual resources that perform the services. It is the primary mechanism of defining and managing capacity within the Inventory Management module of Sterling Order Management System Software.
Promising delivery services
Product lines can be associated with delivery service requests.
Other key differences from shipped products
Sterling Order Management System Software does not perform any transit time calculations for products being delivered. The ship date and delivery date are set to appointment start times when appointments are recorded.
Promising provided services
You can associate one or more provided services to any product line being ordered.

Parent topic: Promising for products being shipped