Finding the servicing location
There are several ways that a servicing location is found.
The servicing location is determined based on:
- Sourcing rules if the sourcing rules are set up
- The resource pool serving the service region if sourcing rules are not setup
When determining the node based on resource pool setup, Sterling Order Management System Software searches for all the resource pool's that service the region. All the nodes associated with available resource pools are considered for sourcing the service.
Sterling Order Management System Software ensures that the node selected has the capacity available for servicing the service request.