Defining value-added services modification groups

Most order document types flow through a pipeline without requiring any intervention by a customer service representative.

However, there are times when modifications are required, such as modifying quantity or activities required. Sterling Order Management System Software supports modifications through the Application Console and APIs. It is critical to decide which modifications are allowed for each modification type, modification level, and status combination.

Note: Contemplate business and system integration implications before allowing a modification that is disallowed as part of the system defaults.

You can configure rules and components used when determining what parts of value-added services can be modified as well as when in the value-added services lifecycle the modifications can be performed. The set of rules and components can be classified into modification groups. Each modification group can be associated with a user-defined condition.