Spanning resource capacity across service slots

When spanning resource capacity across service slots, the service slot designates the range of time in which the resource is scheduled to arrive and begin performing the services.

Resource pools that maintain capacity at the service resource level and have a service slot group that is not hierarchical can also allow resource capacity to span across slots. In this scenario, service resource availability is determined by considering adjacent shifts.

A capacity organization enables resource capacity slot spanning by setting the applicable resource capacity rule. Once a capacity organization enables resource capacity slot spanning, that capacity organization must specify the maximum number of minutes that a nonworking shift will be spanned. For example, if you have a resource pool working from 8am to 12pm and 1pm to 5pm, this rule determines whether or not the nonworking time between 12pm and 1pm is allowed to be spanned and for how long. If this rule is set to less than 60 minutes, the slot is not spanned and the slot from 8am to 9am will have 4 hours available for an appointment. If it is set to 60 minutes or greater, it is spanned and the slot from 8am to 9am will have 8 hours available for an appointment. If the resource pool is not working at the beginning of the adjacent slot, the capacity of the adjacent slot is not used. Likewise, if the end of the current slot is nonworking, the capacity of the adjacent slot is not used. The same applies if the slot is consumed at the beginning of the adjacent slot or at the end of the current slot.

The following table shows the final resource availability when slot spanning is enabled for 60 minutes prior to consumption. In this example, the entire day for the resource pool of one (Joe) begins at 9am and ends at 8pm with a one hour nonworking lunch break.

Slots Consumption Availability
9am-11am 0 hours 10 hours
11am-1pm 0 hours 8 hours
Lunch 0 hours 0 hours
2pm-4pm 0 hours 6 hours
4pm-6pm 0 hours 4 hours
6pm-8pm 0 hours 2 hours

When an appointment is made and the required capacity is consumed, the consumption can be more than the available slot. For example, if a 4-hour appointment is made for Joe to arrive at approximately 2pm, his availability from the 2pm-4pm slot is consumed as well as the availability for the 4pm-6pm slot. The following table shows the final resource availability when slot spanning is enabled for 60 minutes and a 4-hour appointment has been made.

Slots Consumption Availability
9am-11am 0 hours 4 hours
11am-1pm 0 hours 2 hours
Lunch 0 hours 0 hours
2pm-4pm 4 hours 0 hours
4pm-6pm 0 hours 0 hours
6pm-8pm 0 hours 2 hours