Service items

Service items can be defined within the Sterling Order Management System Software Catalog Management module. Sterling Order Management System Software makes a clear distinction between service items and physical products.

Even though there are some core differences in services and physical products, there is a lot of similarity, too. For this reason, both physical products and service items are defined as part of the Sterling Order Management System Software Catalog Management module.

Service items are further divided into the following two broad categories:

• Delivery services are services associated with the delivery of the product. Typical examples would be curb-side delivery or white-glove delivery
• Provided services are services rendered before or after the delivery of the product. Typical examples would be "measurement service" or "installation service".

You can also define an association between physical products and services available for the product. This association can be done at an individual item level or at the item classification level.

Skills for providing these services are maintained at the following levels:

• Service Item
• Service to Product Association
• Service to Item Classification Association