Promising provided services

You can associate one or more provided services to any product line being ordered.

Multiple service lines are associated with a single work order. Each service line on the sales order is represented as a single work order service line. However when taking appointments ONLY resource pools that provide all the service skills are considered. The work orders are also taken against service resources apart from the service slots.

Typical steps in the promising process for provided services are:

  • Inquiring about an available slot for the service and recording a customer appointment based on that availability.
  • Scheduling the service based on recorded appointment.
  • Notifying the delivering node to make the delivery.
    Note: Order lines for provided services cannot be used for creating chained orders. Likewise, when the node associated with a provided service order line belongs to a different legal entity, the order is scheduled without creating a chained order.