You can add multiple service skills to a resource pool.
About this task
The resource pool can run services only for the specified service skills. For
example, a resource pool consisting of a set of plumbers can provide multiple installation services,
such as washing machine hookup and refrigerator hookup. The Service skills needed could be multiple
installation skills like plumbing and electrical skills.
To add a service skill to a resource pool:
Procedure
- In the Resource Pool Search window, perform the following
steps:
- Enter the applicable search criteria and choose the Search
icon. A list of resource pools displays.
- Choose the appropriate resource pool, and choose the Details icon. The Resource
Pool Details window is displayed
- In the Resource Pool Details window, choose the Create New icon
from the Service skills table. The Service Skills pop-up window displays.
- Select the applicable service skills and choose the Save icon. The
service skill is added to the Service Skills table.