Business Intelligence

Business Intelligence solutions help users gather, store, and analyze data stored in various applications, and make intelligent and informed decisions about conducting their business.

Business Intelligence component is an optional component that interfaces with the Sterling Order Management System Software data set and whose goal is to enhance the value of this data set by providing operational and analytical reporting capabilities to its users, suppliers, and partners. Sterling Order Management System Software includes business intelligence solutions that extract information from various applications used by an enterprise, analyze the data, and generate reports with the help of data loading tools and framework. These ETL tools along with the generated reports and dashboards provide actionable insight to business users by making key business metrics and KPIs available. These components also allow you to predict, capture, track order metrics across important dimensions such as customer, segment, geography, industry and make better decisions that drive your core end-to-end selling and fulfillment processes as well as your extended enterprise and value chain relationships.

Sterling Order Management System Software includes solutions that extract information from various applications used by an enterprise, analyze the data, and generate reports with the help of data loading tools and framework. The following business intelligence offerings range from reporting transactional and operational data to analytical reporting capabilities.

Business Intelligence comprises of the following components:
  • Operational reports

    These yield well to a snapshot report of up to the minute data without much changes to the parameters by users to serve/satisfy immediate needs like work allocation (alerts across CSRs), warehouse capacity and exception reporting.

  • Analytical reports

    This leverages the aforementioned Cognos® ETL components to generate data meant for complex reporting and multidimensional analysis for longer term usage such as by business performance analysts and for forecasting and planning.

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