Overview

Sterling Order Management System Software provides cross-channel order orchestration capabilities that enable intelligent brokering of orders across many disparate systems. It manages order capture, inventory management, order fulfillment, and after-sales services and scheduling. It provides a real-time visibility into orders from all channels, thus enabling business users to dynamically make changes to an order processes.

Business users can streamline the order management process by using a single view of orders and inventory across the entire fulfillment network. Organizations can order and receive from any channel, get a committed fulfillment promise, and track the order status.

Sterling Order Management System Software is an on-premises offering and available in both Professional and Enterprise editions. Both these editions are also available for Red Hat® OpenShift® Container Platform with the only difference in the installation approach and support for complex configurations. Business users can deploy the base software as an onsite solution inside their firewall or onto the hosted infrastructure from any provider of their choice. They can also configure and deploy Sterling Order Management System Software on Red Hat OpenShift Container Platform. The optional components are compatible with Sterling Order Management System Software and Red Hat OpenShift Container Platform.

Sterling Order Management System Software enables enterprises to increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase share of wallet. Enterprises can also make better decisions on how to promise and fulfill customer orders that results in improved profitability and customer satisfaction.

The various modules and key features of Sterling Order Management System Software allow enterprises to track and manage orders from inception to delivery and after sales servicing and scheduling including order capture, inventory management, order fulfillment, returns, and repair processes by providing real-time visibility into orders from all channels. Enterprises can configure and set up business process workflow, map participants in a supply chain to the corresponding roles in the product. To ease accessibility, the software provides application platform for product management, inventory management, agent monitors, and so on. The product supports more components that can be ordered separately based on your licensing agreement. A robust Business Intelligence user interface provides operational and analytical reporting capabilities to create and manage ad hoc and scheduled reports.